When you are looking for a position in a call center working as a customer service professional you will need a resume that will reflect that so that you will be chosen for the position and you get the job. The easiest way to update your resume for a position like this is to use certain keywords that will pertain to most call center positions. The most effective key phrases for your Resume Assisted customers with queries by phone and email - this shows that you are versatile and can assist customers using different ways. Customer service skills - since you will be the first contact many of the customers will have with your company, this is very important. Companies can teach you what you need to know about the products, and the software to use, but they can't teach good customer service skills. Proven ability to take or make so many calls in a shift - This shows that you know your job and you are able to help customers and then move on to the next call. Skilled in customer resolutions - The Company will want to know if you are able to resolve the customers complaints and concerns when they call in. Most places want first call resolution for their customers, this phrase will show that you can do that.